Customers are an integral part of a companies’ success. Customer relationship management (CRM) helps companies build successful relationships with their customers. Relationships that would facilitate loyalty and customer retention. Using this strategy to increase its customer base will result in increased profits for a business. CRM involves the use of activities, strategies, and technologies to manage interactions with both current and prospective customers. In this course, we will use presentations, examples, group discussions, activities, polls, and a live online tool to assist in building the CRM that is essential to the survival of your company.

Customer Relationship Management (Online) Workshop – 2 days
Date: 8th & 9th September 2022
Time: 8:30 am to 3:30pm
Venue: Online via Zoom
Cost: Member TT$1000 plus VAT and Non-member TT$1100 plus VAT
To register, please click here